Contact us
Need help with an order, a product or your account? Our customer service team is here to help. Contact us using the form below or email us directly. We typically respond within one business day.
Customer Service Hours
Monday – Friday
8:30 AM – 5:00 PM (ET)
Email
ask@bormioliroccous.com
Frequently Asked Questions
Looking for an answer? Browse our most frequently asked questions before contacting customer service.
Where is my order?
Where is my order?
Track your order using the shipping confirmation email. If you need additional assistance, contact our customer service team.
What is your return policy?
What is your return policy?
Most unused items can be returned within the eligible return period. Visit our Returns Policy page for complete details.
What should I do if my item arrived damaged?
What should I do if my item arrived damaged?
Contact us within 48 hours of delivery with your order number and photos of the damaged item. We’ll help resolve the issue as quickly as possible.
Do you ship internationally?
Do you ship internationally?
Orders placed on BormioliRoccoUS.com are shipped within the United States. For international inquiries, please contact your local Bormioli Rocco distributor.
When will my order ship?
When will my order ship?
Orders are typically processed within 1–2 business days. Shipping times vary depending on the selected shipping method.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been processed, please contact customer service as soon as possible. We’ll do our best to accommodate your request.
Still need help?
Can’t find the answer you’re looking for? Contact our customer service team and we’ll be happy to assist you.
